How We Work - Our Process

Surge Online’s 3 Stage Process

Stage 1 - Discovery

Define ‘the right thing’ to build.

What We Do

  • Start building the project team with your key stakeholders and the Surge Online team.
  • Build a shared understanding of the project and its goals.

What You Get

  • A high-level project description to clarify goals, direction and scope.
  • Cost and duration for stage 2, so you are in control.
Stage 2 - Understanding

Identify ‘the right person’ and understand all requirements.

What We Do

  • Turn the high-level project description into a proof of concept.
  • Resolve questions and concerns into understood and agreed answers.
  • Prioritise requirements so the right decisions can be made in stage 3.

What You Get

  • A working prototype of the solution, to guide the development.
  • Certainty that the end-product fulfils user requirements.
  • Cost and sprint plan for stage 3, so you are in control.
Stage 3 Agile

Deliver your product at ‘the right time’.

What We Do

  • Use our Controlled-Agile process to deliver against predictable costs and schedules.
  • Communicate daily with your team.

What You Get

  • A solution that delivers your business goals and agreed user requirements.
  • A demonstration of fully-tested and working features at the end of every Sprint cycle.
  • Regular opportunities for you to feed back into the build process, so that the end result is exactly what you and your users want.

For more information, please refer to our FAQs or visit our Case Studies, or Contact Us for more details